Information Collected During Registration
Rocket Spin uses an email-based registration process. Account setup requests an email address, password, first name, surname, date of birth, country, currency and phone number. Players must confirm they are 18 or over and agree to the site rules and the privacy policy, with a separate opt-in for marketing communications.
In an illustrative sample of registration attempts, most sessions completed the full sign-up flow and reached a created profile, with one case where contact confirmation was not finished within the scenario. These figures describe a demonstration run and are not a guarantee of how every registration will proceed.
Account Access Details
Returning players log in using their registered email address and password. A password-reset option is available for account recovery, and mobile login uses the same email and password credentials. These access methods rely on the personal details supplied during registration.
Email and Contact Confirmation
During sign-up, a confirmation email is sent to the address provided. Receiving this email relates to contact delivery and should not be read as proof that the address has been fully verified for account or withdrawal purposes. Phone number collection at registration does not, by itself, indicate that phone verification is mandatory for every account.
Identity Verification and Personal Data
Under its published KYC and AML approach, Rocket Spin may request confirmation of a player's identity and of the payment method used, including before a withdrawal is processed. This is described as a conditional, risk-based check rather than a requirement applied in every case.
Accepted identity documents typically include a passport, driving licence or national ID card. Depending on the account, additional evidence such as proof of address or a statement from a card, bank account or e-wallet may also be requested to confirm ownership of the payment method used.
Verification Timing and Withdrawal Status
Once all requested documents have been received, verification can take up to 30 business days to complete. While a review remains open, a related withdrawal may stay pending until the checks are finalised. This timing applies to document review and is not presented as a fixed total time for every withdrawal.
Payment-Ownership Checks
- Confirmation that the player is the account holder named on the deposit method;
- A supporting statement or extract from the card, bank account or e-wallet used;
- Proof of address, where this is separately requested alongside identity documents.
These checks are described as additional to standard identity verification and are applied when the operator considers them necessary for a particular account or transaction.
Operator Context
Rocket Spin is operated by Metlait SRL. This policy describes the information collected through the Rocket Spin registration, login and verification processes as made available on the Rocket Spin online casino site, without describing the operator's broader legal or regulatory status.
Contacting Support
Players can reach support through 24/7 live chat or by email at support@rocketspin.com. These channels are described as general contact routes for account and service queries related to registration, login and verification.